Mihai Toma is the Head of Professional Practice MENA at The KPI Institute, the global authority on Key Performance Indicators research and education. His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators.
Some of Mihai's most significant research programs have resulted in the development of several publications such as “The KPI Compendium” and the “Top 25 KPIs in 2011- 2012” Report Series.
Mihai has gained a solid background in implementing performance management systems due to facilitating the establishment of The KPI Institute’s strategic direction and the cascading of KPIs from the organizational level to the individual one.
Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards, assisting in the development of the performance management system architecture for The KPI Institute’s clients from various industries and functional areas.
As a Master Trainer, certified by the Association for Talent Development, Mihai has developed and delivered training courses on selecting and documenting KPIs, managing individual performance, performance improvement, such as the: Certified KPI Professional and Practitioner Certification, Performance Improvement Masterclass, KPI Masterclass and KPI Essentials.
As a Certified KPI Practitioner, Mihai has advised and worked with a variety of international clients from industries such as petrochemicals, utilities, healthcare, construction materials production, pension funds, food production and professional services, with some of the more prominent names being the following:
- CELCO, Construction materials production, Romania;
- Wadi Al Jizzi Power Company (WAJPCO), Utilities, Oman;
- ARASCO, Food production, Saudi Arabia;
- International Medical Center (IMC), Healthcare, Saudi Arabia;
- Abu Dhabi Retirement Pensions & Benefits Fund (ADRPBF), Pension funds, UAE.
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Mihai holds a Bachelor’s Degree in Business Administration in Tourism and Services and a Master’s Degree in Business Administration /Managerial Economics from the Lucian Blaga University, Faculty of Economic Studies. Mihai’s educational and professional background is complemented by an international Certificate in KPI Management, granted by The KPI Institute, as well as the knowledge gained after participating in a series of international seminars and conferences on the topics of Performance Management, the Balanced Scorecard, HR and Key Performance Indicators, with the most noteworthy ones being listed as follows:
- Performance Management in Romania Conference – October 2013;
- Strategy Leaders Saudi, Riyadh, KSA – November 2013;
- HR Summit, Dubai, UAE – October 2014;
- Strategy Leaders Saudi, Riyadh, KSA – November 2014;
- Program for Advanced Leadership and Management (PALM), Madinah, KSA – April 2015;
- The Training and Development Show, Dubai, UAE – September 2015;
- Strategy Execution & Performance Forum, Doha, Qatar – November 2015.
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